Erratic creation of RY macros

Description

This is one of the ugliest kinds bugs: non-deterministic, possibly browser or installation dependent, but it occurs for several of our users on different browsers and OSs. Only with RY and when it hits, it makes working with RY virtually impossible:

Sometimes, when entering a RY macro to create a link, the selection of available keys is displayed and updated correctly, but when hitting the arrow-down key to chose of of the items in the list, this immediately leaves the RY dialog and leaves an empty RY macro.

In other cases, the RY macro dialog opens up at some other location of the screen. In that situation, using the arrow keys is actually possible, but when pressing enter, there are actually two macros created: one empty RY macro in the correct location and one RY macro with the selected keyword in whatever random location the dialog popped up.

The problem occurred a week ago, I could fix it on my machine (Firefox on Linux) by cleaning out the browser cache. On a colleague's machine (Firefox&Edge on Windows) cleaning the cache did not help.

Now today the issue started popping up for me again.

I do not know what else to report or investigate...

Environment

None

Observations

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Activity

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Norbert Nemec
August 9, 2017, 8:34 AM

Thanks. That sounds promising. We'll try it out and give feedback.

Adrien Ragot (Old account)
August 7, 2017, 3:20 PM

Hi Norbert,

I believe I've fixed the ~3 glitches which were annoying when editing requirements. If there are some remaining ones, please ping me back and/or open issues, as usual. Thank you very much for your feedback.

I've also seen you've extended your license for a second year. I'm pleased to see that!

Best regards,
Adrien

Adrien Ragot (Old account)
August 3, 2017, 11:40 AM

I'll investigate and I'll fix it for 5.10.4 too, so don't worry about upgrading. Confluence 5.10 is still completely supported for the moment.

Norbert Nemec
August 3, 2017, 11:10 AM

I just realize that we are still using the ancient Confluence 5.10.4
I guess that could be part of the problem. Would you suggest that we update right away or should I wait for your investigation?

Adrien Ragot (Old account)
August 3, 2017, 10:03 AM

I think I've observed that and I can investigate without further information. It looks like an urgent bug, but it looks quite hard to solve.

As a side note, I suppose you have Confluence 6.3.1? They seem to have left many javascript errors in the browsers – Each time I looked it was a bug in the Confluence editor, but it still means I have to follow up with Atlassian to find a resolution.

In other words: You're right, and I'm in charge.

Resolved

Assignee

Unassigned

Reporter

Norbert Nemec

Labels

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Participants

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Components

Fix versions

Priority

Matter of days